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Terminology
Following are words and phrases often used in the
Auto Body business for your information.
- Estimator - the person who will write the estimate for
you
- Auto Body Technician - the person that will do the repairs on your vehicle.
- Auto Body Painter
- the person that will paint
your vehicle
- Auto Body Detailer - the person that will wash, vacuum and polish your
vehicle upon completion of repairs
Direct Repair
Program - an approved provider
for major insurance companies. The shop
is contracted to write the estimate for the insurance company adhering to
agreed-upon guidelines.
- Computerized damage
report - a complete listing of
the parts, labor and paint required to repair your vehicle. Estimates are based on data from nationwide
information providers as they relate to your vehicle. Current part numbers and prices are updated
continuously.
- Supplement - additional damage found after the initial
estimate. Unless you are with the
insurance companies Direct Repair Program, the insurance company will usually
send someone out to inspect the vehicle and approve additional parts and
labor.
- I-Car shop - I-Car technical training is recognized throughout the US and Canada.
- Adjuster/appraiser - someone from the insurance company sent out to do
the estimate on your vehicle and follow the repairs for the insurance company
while your vehicle is being repaired.
- Color Sand and Buff
- this process, which may or may
not be required, generally consists of wet sanding followed with compound
buffing and mechanical or hand polishing.
- Nib and buff - removal of isolated dirt/dust particles
only.
- Betterment/depreciation - applies to parts normally subject to wear and
replacement during the useful life of the vehicle (i.e. batteries, electrical
components, mechanical components, exhaust systems, floor coverings, upholstery,
paint, soft tops, sound equipment and tires).
Appearance allowance - components that qualify for appearance allowance
must retain after-loss structural integrity and not compromise the safe
operation of the vehicle.
- O.E.M. (Original Equipment by
Manufacturer) - manufactured by the maker of your automobile or utilized during assembly
of your vehicle and covered under the manufacturer’s warranty.
-
Reconditioned/rebuilt - O.E.M. parts, which have been repaired,
refurbished, or remanufactured then resold at discount
prices
-
Like kind and quality
(LKQ) - recycled, rechromed, salvaged, or rebuilt OEM parts - or just plain
used parts. Safety parts cannot be
replaced with recycled parts.
-
Aftermarket parts
- parts built to fit your car,
but manufactured by companies other than the maker of your vehicle. This would include CAPA (certified automotive
parts association) certified sheet metal components.
-
Total Loss - a vehicle is considered a total loss when the cost
of repairs plus the salvage value exceeds the actual cash value of the
vehicle.
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